The study of the relationship between value creation and customer loyalty with the role of trust moderation and customer satisfaction in Sari hospitals
Background: Healthcare providers are competitive, owing to heightened customers’ awareness and expectations of health care services. Objective: The aim of this study was to determine the relationship between customer value creation and loyalty with mediator trust and customer satisfaction. Metho...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Electronic Physician
2017-06-01
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| Series: | Electronic Physician |
| Subjects: | |
| Online Access: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5557124/ |