Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience

Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience

Leadership drives quality, experience, and engagement. It is the responsibility of the organization to equip its leaders with ongoing education and professional development. This case article explores the development, implementation, and impact of an immersive patient experience leadership education...

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Bibliographic Details
Main Authors: Agnes Barden DNP, RN, CPXP, Nicole Giammarinaro MSN, RN, CPXP, Leah Petrosino MS
Format: Article
Language:English
Published: SAGE Publishing 2020-12-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/2374373520942405
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spelling doaj-f41513e901bd4a50a599ccdca09c10662021-01-05T01:35:33ZengSAGE PublishingJournal of Patient Experience2374-37352374-37432020-12-01710.1177/2374373520942405Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver ExperienceAgnes Barden DNP, RN, CPXP0Nicole Giammarinaro MSN, RN, CPXP1Leah Petrosino MS2 Northwell Health, New York, NY, USA Northwell Health, New York, NY, USA Northwell Health, New York, NY, USALeadership drives quality, experience, and engagement. It is the responsibility of the organization to equip its leaders with ongoing education and professional development. This case article explores the development, implementation, and impact of an immersive patient experience leadership education course across a large, integrated health system. Placing senior leaders on the “other side of the hospital bed,” they were able to emotionally connect and personalize to the human side of health care. Post-course surveys validated that experiential role play was a positive and insightful method to teach and bring heightened awareness to patient and family member experience.https://doi.org/10.1177/2374373520942405
collection DOAJ
language English
format Article
sources DOAJ
author Agnes Barden DNP, RN, CPXP
Nicole Giammarinaro MSN, RN, CPXP
Leah Petrosino MS
spellingShingle Agnes Barden DNP, RN, CPXP
Nicole Giammarinaro MSN, RN, CPXP
Leah Petrosino MS
Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience
Journal of Patient Experience
author_facet Agnes Barden DNP, RN, CPXP
Nicole Giammarinaro MSN, RN, CPXP
Leah Petrosino MS
author_sort Agnes Barden DNP, RN, CPXP
title Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience
title_short Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience
title_full Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience
title_fullStr Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience
title_full_unstemmed Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience
title_sort perspective shifting: engaging leaders-of-leaders in patient and caregiver experience
publisher SAGE Publishing
series Journal of Patient Experience
issn 2374-3735
2374-3743
publishDate 2020-12-01
description Leadership drives quality, experience, and engagement. It is the responsibility of the organization to equip its leaders with ongoing education and professional development. This case article explores the development, implementation, and impact of an immersive patient experience leadership education course across a large, integrated health system. Placing senior leaders on the “other side of the hospital bed,” they were able to emotionally connect and personalize to the human side of health care. Post-course surveys validated that experiential role play was a positive and insightful method to teach and bring heightened awareness to patient and family member experience.
url https://doi.org/10.1177/2374373520942405
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AT leahpetrosinoms perspectiveshiftingengagingleadersofleadersinpatientandcaregiverexperience
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