The Role of Information Systems and Technology in Case Management: a case study in health and welfare insurance
This study reports the role of information system and technology (IST) in supporting case management at the Accident Compensation Corporation (ACC) of New Zealand. Case management is a managerial approach that seeks to gain improved business performance by enhancing both employee and customer satis...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Australasian Association for Information Systems
2003-05-01
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| Series: | Australasian Journal of Information Systems |
| Subjects: | |
| Online Access: | http://journal.acs.org.au/index.php/ajis/article/view/154 |