Analisis Kualitas Layanan Mesin EDC terhadap Kepuasan Merchant dengan Pengukuran Kano
This research was conducted to determine the quality of EDC machine service to the satisfaction of Bank Mandiri Region IV Jakarta merchants into the Kano odel category, and also calculated CS-Coefficient to determine how much influence each attribute had on merchant satisfaction and merchant dissat...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Fakultas Ekonomi dan Bisnis, UPN Veteran Jakarta
2020-01-01
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| Series: | Ekonomi dan Bisnis |
| Subjects: | |
| Online Access: | https://ejournal.upnvj.ac.id/index.php/ekobis/article/view/761/pdf |