“The Staircase Model” – Labor Control of Temporary Agency Workers in a Swedish Call Center
The article explores the labor control practices implemented in a call center with extensive contracting of temporary agency workers (TAWs). More specifically, the article focuses on how structural and ideological power works in this setting and on the effects of this control for TAWs’ working condi...
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| Format: | Article |
| Language: | English |
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Aalborg University
2012-02-01
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| Series: | Nordic Journal of Working Life Studies |
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| Online Access: | https://tidsskrift.dk/njwls/article/view/26790 |