Improving intermediate skills through workplace coaching: A case study within the UK rail industry
This phenomenological case study, set within the UK Rail Industry used Soft Systems Methodology (Checkland and Scholes, 1991) to answer the central research question “Can workplace coaching improve individual performance among staff and raise levels of customer satisfaction?” The case study examined...
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| Format: | Article |
| Language: | English |
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Oxford Brookes University
2004-02-01
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| Series: | International Journal of Evidence Based Coaching and Mentoring |
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| Online Access: | https://radar.brookes.ac.uk/radar/items/39338e77-7536-46e9-a589-219663e37d30/1/vol02issue1-paper-02.pdf |