The Challenges and Opportunities of Introducing Six Sigma at Customer Support Telecommunication Company
Six Sigma is a version, a philosophy, a strategy and a set of tools for improvement of the quality services and processes. Till now, this method was mostly used in the world of manufacture. Telecommunication is the industry that is based on the service, where the customers are the main focus, and th...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
UIKTEN
2019-11-01
|
| Series: | TEM Journal |
| Subjects: | |
| Online Access: | http://www.temjournal.com/content/84/TEMJournalNovember2019_1307_1312.pdf |