ANALISIS KINERJA KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA TELKOMSEL MALANG AREA
This research is to indentify the performance of service quality on customer satisfaction at Telkomsel Malang Area. The sample was choosen by using Simple Random Sampling Method. The population covers 1,125 customers, while the samples consist of 113 customers. The collected data were analyzed by us...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Petra Christian University
1999-01-01
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| Series: | Jurnal Manajemen dan Wirausaha |
| Subjects: | |
| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/15593 |