A automobilização de uma teleatendente para enfrentar as adversidades do trabalho em um Call Center
The aim of this explorative study was to understand the activities of operators in a large telemarketing call center and the relationship of this work to their health. The general theoretical references used were the concepts of life and health as seen in the work of Canguilhem and the ergological p...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Universidade do Porto
2009-12-01
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| Series: | Laboreal |
| Subjects: | |
| Online Access: | http://laboreal.up.pt/revista/artigo.php?id=37t45nSU5471123974898983681 |