An Investigation Into The Quality Of Service Delivered By The South African Police Service In The North Rand, Gauteng

An investigation was conducted into the level and quality of service delivered by the SAPS in the Client Service Centres (CSC). Quality was measured in terms of the principles of batho pele. The concept of ubuntu was introduced to see how it could be used to enhance these principles. A customer serv...

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Bibliographic Details
Main Authors: Leah Mofomme, Neil Barnes
Format: Article
Language:English
Published: AOSIS 2004-11-01
Series:South African Journal of Human Resource Management
Subjects:
Online Access:https://sajhrm.co.za/index.php/sajhrm/article/view/38