AVA: A Financial Service Chatbot Based on Deep Bidirectional Transformers
We develop a chatbot using deep bidirectional transformer (BERT) models to handle client questions in financial investment customer service. The bot can recognize 381 intents, decides when to say I don’t know, and escalate escalation/uncertain questions to human operators. Our main novel contributio...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2021-08-01
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| Series: | Frontiers in Applied Mathematics and Statistics |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fams.2021.604842/full |