Modelling Client Satisfaction Levels: The Impact of Contractor Performance
The performance of contractors is known to be a key determinant of client satisfaction.Here, using factor analysis, clients’ satisfaction is defined in several dimensions. Based onclients’ assessment of contractor performance, a number of satisfaction models developedusing the multiple regression (M...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UTS ePRESS
2012-11-01
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| Series: | Australasian Journal of Construction Economics and Building |
| Online Access: | https://epress.lib.uts.edu.au/journals/index.php/AJCEB/article/view/2883 |