Optimization of effective telephone contacts in collection management through a model of better call schedule, using multinomial regression | [Optimización de contactos telefónicos efectivos en gestión de cobranzas mediante un modelo de mejor horario de llamada, usando regresión multinomial]
Call Centers represent worldwide a consolidated industry and one of its activities is the management of collections. The present work proposes a predictive statistical model to increase the probability of phone contactability in the collection management through the best call schedule. This leads di...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad de Cuenca
2018-06-01
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| Series: | Maskana |
| Subjects: | |
| Online Access: | https://publicaciones.ucuenca.edu.ec/ojs/index.php/maskana/article/view/1857 |