Strategic analysis of Municipality’s service quality using combination of servperf model and BCG matrix by gray relational analysis method
Considering the importance of quality services, the study attempted to analyze the quality of municipal services strategy in Yazd. The population of this study, including all client of the area three municipality .of Yazd city from this population, 111 clients were selected to answer the questionnai...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2015-09-01
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| Series: | مدیریت صنعتی |
| Subjects: | |
| Online Access: | https://imj.ut.ac.ir/article_50700_27cf98fe9e1df40fd06baeb4657b7820.pdf |