| Summary: | Efficiency and fairness in the payment and incentive systems is known to be
effective on the job outcomes such as employee satisfaction, loyalty and performance.
The main purpose of this study is to search for the applicability of job evaluation
techniques, which has the philosophy of equal pay for equal work, in service industry
influentially, then to propose a job evaluation technique for service organizations. With
this purpose, a five star hotel case is used to illustrate to discuss the advantages of the
propoed approach. At the end of evaluation of ten different jobs through the
combination of quality function deployment and thinking styles of employees, jobs that
require legislative, executive and hierarchic thinking styles were determined as the most
valuable jobs relaive to the compared ones. The relative weights in the house of quality
were mentioned to be used as ratio when determining the payments and intentives
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