PENGARUH RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY DAN TANGIBLES TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS KANTOR PELAYANAN TERPADU KOTA DUMAI)
This paper describes and analysis influence reliability, responsiveness, assurance, empathy dan tangibles to service quality permit (Case study of Dumai City Office Service). The theory public service tested out by the writer by Zeithaml, Parasuraman, and Berry Delivering Quality Service Balancing C...
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| Format: | Article |
| Language: | English |
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Puslatbang KDOD Lembaga Administrasi Negara
2014-01-01
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| Series: | Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Gaya Baru Manajemen Pemerintahan Daerah |
| Online Access: | http://samarinda.lan.go.id/jba/index.php/jba/article/view/40 |