Implementing a quality management system in the Croatian public administration
Purpose: On the example of a regional self-government unit, the paper aims to provide additional evidence to support the notion that the application of a quality management system (QMS) in public administration produces positive change in organizational culture, improves business processes as well a...
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| Format: | Article |
| Language: | English |
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Faculty of Economics in Osijek
2021-01-01
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| Series: | Ekonomski Vjesnik |
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| Online Access: | https://hrcak.srce.hr/file/378024 |