ANALISIS FAKTOR-FAKTOR YANMG MEMPENGARUHI KEPUASAN MASYARAKAT PADA PELAYANAN BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG

ANALISIS FAKTOR-FAKTOR YANMG MEMPENGARUHI KEPUASAN MASYARAKAT PADA PELAYANAN BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG

This research analysed the influence of service as a factor affecting people satisfaction. According to Kepmen PAN No. 25 in 2004 on the Public Satisfaction Index (IKM), there are 14 matters relating to the performance and services carried out by employees of service, including service procedures, c...

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Bibliographic Details
Main Authors: Harentama Fardhani, Muji Rahardjo
Format: Article
Language:Indonesian
Published: Universitas Muhammadiyah Magelang 2010-10-01
Series:Jurnal Analisis Bisnis Ekonomi
Subjects:
service
performance
community satisfaction index
Online Access:http://journal.ummgl.ac.id/index.php/bisnisekonomi/article/view/825

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