ANALISIS FAKTOR-FAKTOR YANMG MEMPENGARUHI KEPUASAN MASYARAKAT PADA PELAYANAN BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG
This research analysed the influence of service as a factor affecting people satisfaction. According to Kepmen PAN No. 25 in 2004 on the Public Satisfaction Index (IKM), there are 14 matters relating to the performance and services carried out by employees of service, including service procedures, c...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Muhammadiyah Magelang
2010-10-01
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| Series: | Jurnal Analisis Bisnis Ekonomi |
| Subjects: | |
| Online Access: | http://journal.ummgl.ac.id/index.php/bisnisekonomi/article/view/825 |