Inclusive Service Experience Management: a Framework from the Perspective of People with Visual Impairment
Purpose – This article proposes a framework for service experience management from the perspective of people with visual impairment. Design/methodology/approach – The study is based on design science research and characterized as qualitative, using its respective methodological framework for techni...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Fundação Escola de Comércio Álvares Penteado
2019-11-01
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| Series: | Revista Brasileira de Gestão De Negócios |
| Subjects: | |
| Online Access: | https://rbgn.fecap.br/RBGN/article/view/4027/pdf |