OTEL İŞLETMELERİNDE RESTORAN ŞİKÂYETLERİNİN ŞİKÂYET DAVRANIŞLARINA ETKİSİ: AFYONKARAHİSAR İLİ ÖRNEĞİ (EFFECTS OF RESTAURANT COMPLAINTS ON COMPLAINT BEHAVIORS IN HOTELS: CASE OF AFYONKARAHİSAR PROVINCE)
The aim of this study is to determine the effects of complaints on customer complaint behaviors (CCB) concurrently with evaluating the restaurant complaints of guests who are staying in thermal hotels that operating in Afyonkarahisar province. Required data gathered from 396 thermal hotel guests by...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Dokuz Eylul University
2013-07-01
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| Series: | Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi |
| Subjects: | |
| Online Access: | http://dergi.deu.edu.tr/ojs/index.php/sbe/article/view/334/306 |