Developing a service quality questionnaire for budget category hotels.
To the average customer, quality is an requisite and important item, but they also wish to be satisfied. Customers generally always try to select and buy products and services of high quality. The concept of service quality in the hotel industry is considered to be a centr...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2019-10-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_69_vol_8_5__2019_india.pdf |