A REVIEW OF TELECOMMUNICATIONS SERVICE QUALITY DIMENSIONS
The purpose of this paper is to review the service quality dimensions established in various empirical studies conducted across the world specifically applied to telecommunications services. This paper reviews only empirical studies based on survey data and statistical methods of analysis since 2001...
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| Format: | Article |
| Language: | English |
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University of Kragujevac
2019-11-01
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| Series: | Proceedings on Engineering Sciences |
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| Online Access: | http://pesjournal.net/journal/v1-n2/52.pdf |