Wait time as a driver of overall patient satisfaction in an ophthalmology clinic
Michael McMullen, Peter A NetlandDepartment of Ophthalmology, University of Virginia School of Medicine, Charlottesville, VA, USAPurpose: The purpose of this study was to determine whether the actual time patients spend waiting is correlated with overall patient satisfaction scores.Methods: This was...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Dove Medical Press
2013-08-01
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| Series: | Clinical Ophthalmology |
| Online Access: | http://www.dovepress.com/wait-time-as-a-driver-of-overall-patient-satisfaction-in-an-ophthalmol-a14108 |