Improving the Management Process through IT&C for Increasing the Customer Satisfaction Level in Health Care Sector

Improving the Management Process through IT&C for Increasing the Customer Satisfaction Level in Health Care Sector

In order to become Client-oriented, an organization needs to improve each service and to align the business processes with its customer satisfaction strategy. Customer oriented means to place the client satisfaction at the core of the business decisions. To be customer-oriented means that you need t...

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Bibliographic Details
Main Authors: Darko SHULESKI, Monica Adriana PANAIT, Cătalin Liviu PRICOP, Elena TALEVSKA
Format: Article
Language:English
Published: Editura ASE 2019-06-01
Series:Management and Economics Review
Subjects:
Transformation Management
Client oriented
Decision making
IT&C
BI
Fuzzy assets
Online Access:http://mer.ase.ro/files/2019-1/4-6.pdf

Internet

http://mer.ase.ro/files/2019-1/4-6.pdf

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