| Summary: | This work presents the results of a study that aimed to establish a framework to standardize the process
of a scientific journal. It has a team that performs operational routines regulated by standards
(external) and patterns (internal and external). The high turnover rate of the supportive team has
generated information loss and increased service variability. The research started from the assumption
that the process standardization (which includes the formalization) could be a way to reduce this
secondary effect. Standardization techniques were identified through a literature review of the main
national and international databases of journals and congresses. The identified standardization techniques
were analyzed considering the number of times they appeared in the papers analyzed and
performance objectives proposed by Slack et al. (2009). As result of this research, a framework was
obtained for the standardization of processes adapted to the needs of the journal studied. The model is
feasible to be used more widely, given its structural similarity to the one proposed by Campos (2004),
a Brazilian model that is a reference in the field.
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