TUGAS ROOM ATTENDANT DALAM MENANGANI COMPLAINT TAMU DELUXE ROOM HOTEL HYAAT REGENCY BANDUNG

Abstract - The problem is how meticulous the duties and responsibilities of the room attendant in the deluxe room Hotel Hyatt Regency Bandung, standard operational procedures in the deluxe room Hotel Hyatt Regency Bandung, and handling guest complaint in deluxe room Hotel Hyatt Regency Bandung. Auth...

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Bibliographic Details
Main Authors: Reza Gustia Purnama, Oda IB Haryanto
Format: Article
Language:Indonesian
Published: Bina Sarana Informatika 2016-05-01
Series:Jurnal Pariwisata
Online Access:http://ejournal.bsi.ac.id/ejurnal/index.php/jp/article/view/340