Monitoring Customer-focused Quality Service Delivery in Local Government: Conceptual Issues and Perspectives for Consideration
Local government in South Africa is no longer exclusively a function of national or provincial government; it is now regarded as a sphere rather than a tier of government. Section 152 of the Constitution of South Africa, 1996 stipulates the objectives of the local sphere of government, among which i...
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| Format: | Article |
| Language: | English |
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AOSIS
2012-06-01
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| Series: | Africa’s Public Service Delivery & Performance Review |
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| Online Access: | http://www.apsdpr.org/index.php/apsdpr/article/view/21 |