Different perspectives on the same environment – A study of the environmental scanning at Stockholm Public Library and the Bookstore Akademibokhandeln
This article is based on a master thesis exploring how a bookstore chain and a public library meet the needs of their customers through environmental scanning in Spring 2007. The empirical material is derived from semi-structured interviews, and the theoretical framework is based on different models...
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| Format: | Article |
| Language: | English |
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University of Bucharest
2007-01-01
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| Series: | Studii de Biblioteconomie şi Ştiinţa Informării |
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| Online Access: | http://www.lisr.ro/en11-eriksson.pdf |