Service quality in Medellin hotels using perceptual maps
The online comments and assessments made by hotel customers provide relevant information to determine the various dimensions of the service received. In this context, the purpose of this work is to evaluate the quality perceived by national and international guests staying at different hotels in Med...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad del Valle
2018-05-01
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| Series: | Cuadernos de Administración |
| Online Access: | http://cuadernosdeadministracion.univalle.edu.co/index.php/cuadernos_de_administracion/article/view/5927 |