Effect of Real-Time Surveys on Patient Satisfaction Scores in the Emergency Department
Background. Patient satisfaction surveys have become increasingly important as their results help to determine Centers for Medicare and Medicaid Services (CMS) reimbursement. However, these questionnaires have known sources of bias (self-selection, responder, attribution, and nonresponse). Objective...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Hindawi Limited
2019-01-01
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| Series: | Education Research International |
| Online Access: | http://dx.doi.org/10.1155/2019/6132698 |