PENGARUH PENGEMBANGAN APARATUR TERHADAP KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN (Studi pada Kantor Samsat Dinas Pendapatan Daerah Prov. Kaltim)
The number of the public service customer growth as fast as their satisfaction. Public service and their customer satisfaction are being critical point because this phenomena. How the government apparatus providing their service in order to make their costumers satisfy? In this research result shows...
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| Format: | Article |
| Language: | English |
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Puslatbang KDOD Lembaga Administrasi Negara
2014-01-01
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| Series: | Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Gaya Baru Manajemen Pemerintahan Daerah |
| Online Access: | http://samarinda.lan.go.id/jba/index.php/jba/article/view/27 |