Relative Effects of Physical Environment and Employee Performance on Customers’ Emotions, Satisfaction, and Behavioral Intentions in Upscale Restaurants

Relative Effects of Physical Environment and Employee Performance on Customers’ Emotions, Satisfaction, and Behavioral Intentions in Upscale Restaurants

This study explored the structural relationships among the physical environment, employee performance, and diners’ emotional states, satisfaction, and behavioral intentions, applying the Mehrabian–Russell’s theoretical framework in upscale restaurants. Empirical data were collected from 275 upscale...

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Bibliographic Details
Main Authors: Kisang Ryu, Hyun Jeong Kim, Hwangyu Lee, Bongheon Kwon
Format: Article
Language:English
Published: MDPI AG 2021-08-01
Series:Sustainability
Subjects:
physical environment
employee performance
arousal
pleasure
upscale restaurant
Online Access:https://www.mdpi.com/2071-1050/13/17/9549

Internet

https://www.mdpi.com/2071-1050/13/17/9549

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