Assessment of Inpatients\' Expectations and Perceptions of Service Quality of Surgical Wards of Private Hospitals in 2016
Introduction: Improving service quality is very important in health care delivery and can increase patient satisfaction. The quality of hospital services is primarily based on the assessment of patients' expectations and perceptions of service quality. This study aimed to determine patients’ ex...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Iran University of Medical Sciences
2017-07-01
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| Series: | مدیریت سلامت |
| Subjects: | |
| Online Access: | http://jha.iums.ac.ir/article-1-2219-en.html |