DEVELOPING AN INPATIENT PERCEIVED HEALTHCARE SERVICE QUALITY SCALE (IP-HSQS)
ABSTRACT: Quality is a high priority topic in healthcare services. After the debates on the implementation of SERVQUAL- the most widely used generic scale to determine service quality, in the healthcare industry- recent studies on service quality focus on the development of industry and culture-spec...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Dokuz Eylul University
2019-12-01
|
| Series: | Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/download/article-file/888864 |