ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOL
The Bucharest public transport networks need to establish innovative strategies in order to improve their overall service quality. Therefore, in order to accomplish this objective, the current study will evaluate public transport customer demands applying the Quality Function Deployment (QFD). Furth...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Bucharest University of Economic Studies
2020-03-01
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| Series: | Business Excellence and Management |
| Subjects: | |
| Online Access: | http://beman.ase.ro/no101/3.pdf |