Evaluation of Transport Processes Quality with Servqual and TUL Methods
The theoretical part of this article presents knowledge of selected methods used to study the quality level of basic processes. Authors paid particular attention to the Servqual method, which shows the differences that exist between the perceived and delivered quality of services provided by enterpr...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2018-11-01
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| Series: | LOGI |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/logi-2018-0019 |