Performance Journey Mapping: Insights from a Methodological Triangulation
This paper presents the results of an evaluation of the Performance Journey Mapping (PJM) framework. PJM is a service performance assessment concept with accompanying tools tailored to the specific performance measurement needs of small and medium-sized service providers. The initial evaluation of P...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Zagreb, Faculty of organization and informatics
2016-06-01
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| Series: | Journal of Information and Organizational Sciences |
| Subjects: | |
| Online Access: | http://jios.foi.hr/index.php/jios/article/view/970 |