E-SERVICE QUALITY AND E–RECOVERY SERVICE QUALITY ON E–SATISFACTION LAZADA.COM

E-SERVICE QUALITY AND E–RECOVERY SERVICE QUALITY ON E–SATISFACTION LAZADA.COM

The purpose of thus research is to find the impact of e-service quality and e – recovery service quality toward e-satisfaction of consumer at online marketplace Lazada. This research is triggered by the decreasing percentage of Top Brand Award on every category Lazada is in. Even though Lazada as an...

Full description

Bibliographic Details
Main Authors: Riski Taufik Hidayah, Eristy Minda Utami
Format: Article
Language:Indonesian
Published: Universitas Negeri Jakarta 2017-09-01
Series:Jurnal Riset Manajemen Sains Indonesia
Subjects:
E – Service Quality
E – Recovery Service Quality
E – Satisfaction
Online Marketplace
Lazada Indonesia
Online Access:http://journal.unj.ac.id/unj/index.php/jrmsi/article/view/3838/2907

Internet

http://journal.unj.ac.id/unj/index.php/jrmsi/article/view/3838/2907

Similar Items