Aprendizagem individual e grupal na recepção de um hotel: um estudo de caso
This study sought to understand what processes permeate learning that occurs in groups that have as their place of work the front desk of a hotel. This research is classified as a case study which used strategy for data collection semi-structured interviews with receptionists and assistants receptio...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Instituto de Investigación Social y Turismo
2013-01-01
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| Series: | PASOS Revista de Turismo y Patrimonio Cultural |
| Online Access: | http://www.redalyc.org/articulo.oa?id=88125790012 |