A structural analysis of the EFQM model: an assessment of the mediating role of process management

A structural analysis of the EFQM model: an assessment of the mediating role of process management

The purpose of this paper is to research how the critical total quality management (TQM) factors present in the European Foundation for Quality Management (EFQM) model make up a management system. This article presents a significant contribution to the current body of TQM by establishing the model&...

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Bibliographic Details
Main Authors: Eva Suárez, José L. Roldán, Arturo Calvo-Mora
Format: Article
Language:English
Published: Vilnius Gediminas Technical University 2014-11-01
Series:Journal of Business Economics and Management
Subjects:
total quality management
critical factors
overall results
EFQM
excellence
Partial Least Squares (PLS)
Online Access:https://journals.vgtu.lt/index.php/JBEM/article/view/3052

Internet

https://journals.vgtu.lt/index.php/JBEM/article/view/3052

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