Effects of silo mentality on corporate ITC’s business model
Background & orientation: The existence of silo mentality has direct effect on the business model used by any ITC company. Its contribution slows service delivery whilst increasing customer’s despondency. However mitigation could help overcome barriers within divisions, improve customer experien...
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| Format: | Article |
| Language: | English |
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Sciendo
2017-07-01
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| Series: | Proceedings of the International Conference on Business Excellence |
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| Online Access: | https://doi.org/10.1515/picbe-2017-0105 |