LA CALIDAD DE LA CONSULTORÍA ESPECIALIZADA EN ISO 9000: UN MODELO DE EVALUACIÓN
The growth of the certifications of the standard quality system ISO 9000 has caused an increase in the consultancy service specialized in ISO 9000 demand. This article analyzes the profile of the ideal consultant. A classic service quality model –SERVQUAL– has been adapted to this case. A confirmato...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Facultad de Ciencias Sociales y Jurídicas, Universidad de Jaén
2007-12-01
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| Series: | Revista de Estudios Empresariales. Segunda Época |
| Subjects: | |
| Online Access: | http://revistaselectronicas.ujaen.es/index.php/REE/article/view/387/346 |