FLEXIBILIDADE E MODELAGEM DE PROCESSOS DE NEGÓCIO: UMA RELAÇÃO MULTIDIMENSIONAL
Over the last few years, Business Process Management (BPM) has achieved increasing popularity and dissemination. An analysis of the underlying assumptions of BPM shows that it pursues two apparently contradicting goals: on the one hand it aims at formalising work practices into business process mode...
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| Format: | Article |
| Language: | English |
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Fundação Getulio Vargas
2012-05-01
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| Series: | RAE: Revista de Administração de Empresas |
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| Online Access: | http://rae.fgv.br/sites/rae.fgv.br/files/artigos/10.1590_0034-75902012000300003.pdf |