Classification of ERP System Services

Classification of ERP System Services

Today the ERP business information systems are an essential tool for organization management, regardless of size and field of activity. Their successful implementation and use is conditioned predominantly by IS/ICT knowledge and managerial skills required for directing their life cycle correctly. De...

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Bibliographic Details
Main Authors:	Petr Sodomka, Hana Klcova
Format:	Article
Language:	English
Published:	Czech Society of Systems Integration 2016-07-01
Series:	Journal of Systems Integration
Subjects:	ERP system IS/ICT pre-sales services sales services post-sales services consulting services services fee audit strategic analysis process analysis information strategy feasibility study target concept version implementation data migration training testing key-user update upgrade hotline helpdesk Service Level Agreement (SLA) remote access guarantees warranties
Online Access:	http://www.si-journal.org/index.php/JSI/article/viewFile/263/265

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