Classification of ERP System Services

Classification of ERP System Services

Today the ERP business information systems are an essential tool for organization management, regardless of size and field of activity. Their successful implementation and use is conditioned predominantly by IS/ICT knowledge and managerial skills required for directing their life cycle correctly. De...

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Bibliographic Details
Main Authors: Petr Sodomka, Hana Klcova
Format: Article
Language:English
Published: Czech Society of Systems Integration 2016-07-01
Series:Journal of Systems Integration
Subjects:
ERP system
IS/ICT
pre-sales services
sales services
post-sales services
consulting services
services fee
audit
strategic analysis
process analysis
information strategy
feasibility study
target concept
version
implementation
data migration
training
testing
key-user
update
upgrade
hotline
helpdesk
Service Level Agreement (SLA)
remote access
guarantees
warranties
Online Access:http://www.si-journal.org/index.php/JSI/article/viewFile/263/265

Internet

http://www.si-journal.org/index.php/JSI/article/viewFile/263/265

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