A New Approach to Measure Quality of
Service industry has identified the customer or user as the most critical voice in assessing service quality. What are the costs behind supporting customer satisfaction? What are some of the issues you've had to address around customer-level satisfaction and how have you overcome them? These ar...
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| Format: | Article |
| Language: | fas |
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Allameh Tabataba'i University Press
2004-01-01
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| Series: | Muṭāli̒āt-i Mudīriyyat-i Gardishgarī |
| Online Access: | http://tms.atu.ac.ir/article_4869_28efbdd4a4703eb0b173a6073b391b8e.pdf |