Quality certification, firm performance and organizational structre in spanish hotel industry
Purpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the ch...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | Catalan |
| Published: |
OmniaScience
2013-04-01
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| Series: | Intangible Capital |
| Subjects: | |
| Online Access: | http://www.intangiblecapital.org/index.php/ic/article/view/400 |