SPSPR Model - Framework for ICT Services Management

In this paper we discuss existing frameworks for the management of ICT services and their limitations in the context of emerging enterprise computing environment characterized by use of externally sourced services. We identify the requirements for a service management framework with particular focus...

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Main Authors:	Jiri Vorisek, Jaroslav Jandos, Jiri Feuerlicht
Format:	Article
Language:	English
Published:	Czech Society of Systems Integration 2011-04-01
Series:	Journal of Systems Integration
Subjects:	Service Management Service categorization Service Catalogue Service Management Framework
Online Access:	http://si-journal.org/index.php/JSI/article/viewFile/85/58

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spelling	doaj-bd3f2d3bf97b44d8a9a3c8a9efe042732020-11-24T23:38:45ZengCzech Society of Systems IntegrationJournal of Systems Integration1804-27242011-04-0122310SPSPR Model - Framework for ICT Services ManagementJiri VorisekJaroslav JandosJiri FeuerlichtIn this paper we discuss existing frameworks for the management of ICT services and their limitations in the context of emerging enterprise computing environment characterized by use of externally sourced services. We identify the requirements for a service management framework with particular focus on definition and categorization of ICT services that facilitates the development of a service catalogue. The main section of this paper describes our approach to ICT service management as embodied in the SPSPR framework.http://si-journal.org/index.php/JSI/article/viewFile/85/58Service ManagementService categorizationService CatalogueService Management Framework
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Jiri Vorisek Jaroslav Jandos Jiri Feuerlicht
spellingShingle	Jiri Vorisek Jaroslav Jandos Jiri Feuerlicht SPSPR Model - Framework for ICT Services Management Journal of Systems Integration Service Management Service categorization Service Catalogue Service Management Framework
author_facet	Jiri Vorisek Jaroslav Jandos Jiri Feuerlicht
author_sort	Jiri Vorisek
title	SPSPR Model - Framework for ICT Services Management
title_short	SPSPR Model - Framework for ICT Services Management
title_full	SPSPR Model - Framework for ICT Services Management
title_fullStr	SPSPR Model - Framework for ICT Services Management
title_full_unstemmed	SPSPR Model - Framework for ICT Services Management
title_sort	spspr model - framework for ict services management
publisher	Czech Society of Systems Integration
series	Journal of Systems Integration
issn	1804-2724
publishDate	2011-04-01
description	In this paper we discuss existing frameworks for the management of ICT services and their limitations in the context of emerging enterprise computing environment characterized by use of externally sourced services. We identify the requirements for a service management framework with particular focus on definition and categorization of ICT services that facilitates the development of a service catalogue. The main section of this paper describes our approach to ICT service management as embodied in the SPSPR framework.
topic	Service Management Service categorization Service Catalogue Service Management Framework
url	http://si-journal.org/index.php/JSI/article/viewFile/85/58
work_keys_str_mv	AT jirivorisek spsprmodelframeworkforictservicesmanagement AT jaroslavjandos spsprmodelframeworkforictservicesmanagement AT jirifeuerlicht spsprmodelframeworkforictservicesmanagement
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SPSPR Model - Framework for ICT Services Management

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