SPSPR Model - Framework for ICT Services Management
In this paper we discuss existing frameworks for the management of ICT services and their limitations in the context of emerging enterprise computing environment characterized by use of externally sourced services. We identify the requirements for a service management framework with particular focus...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Czech Society of Systems Integration
2011-04-01
|
| Series: | Journal of Systems Integration |
| Subjects: | |
| Online Access: | http://si-journal.org/index.php/JSI/article/viewFile/85/58 |